
"Laem Charoen Seafood" is the subject.Undergoing a major transformation to adjust its strategy for post-COVID consumer behaviors, emphasizing key strengths."The true authentic Rayong seafood."Launching a new Concept Store at CentralWorld with 11 highlighted signature dishes.
Laem Charoen Seafood, a legendary seafood restaurant, announces a major brand revamp reinforcing its image as "the true authentic Rayong seafood," unveiling a new Concept Store at CentralWorld to deliver a distinctive seafood dining experience that reflects local wisdom and meets evolving consumer behaviors.
Mr. Thee Theerakomen, CEO of MK Restaurant Group Public Company Limited, stated that today's restaurant market demands unique identities and differentiated experiences. The local, exclusive Rayong recipes provide a key advantage that enhances the brand's contemporary appeal.
This renovation and rebranding strategy stems from analyzing consumer behavior after COVID-19, revealing important changes as follows:
Previously, foreign customers, especially Chinese, traveled in large, frequent tour groups. Post-COVID, behaviors shifted to Individual or FIT (Free Independent Travelers) who travel and research independently, arriving in smaller groups or alone, with reduced visit frequency.
Thai consumers are also affected, with a decline in large families, shifting to smaller families, singles, or childless families (Family with No Kids), resulting in smaller customer groups.
Modern consumers dine out less and look for Concept Store restaurants with storytelling and unique experiences. They desire more than just good taste; they want to engage with the brand's cultural background.
To meet these challenges, Laem Charoen Seafood simplified its menu from over 400 items by removing dishes that no longer align with current consumer behavior or the brand's identity. Portion sizes were reduced to fit smaller customer groups, allowing diners to try various dishes in one meal without feeling overly full.
Rayong province's geography is distinctive as an areawhere "sea meets mountains."This creates a fusion of ingredients from forest herbs and fresh seafood. Rayong's authentic flavors are not overly salty, spicy, or sweet but rather smooth, balanced, and approachable (mass appeal) for everyone.
Laem Charoen Seafood has curated and developed 11 highlight dishes that clearly convey local wisdom.
Laem Charoen Seafood's new Concept Store at CentralWorld draws inspiration from three core themes in its décor.
Moreover, every customer is welcomed with a complimentary Welcome Drink."Rayong pineapple juice sprinkled with salt flowers."This refreshes and prepares the palate before seafood dining. In the future, there will be lemon-flavored salt flower and mint candies served to neutralize any fishy odors after the meal.