For those who filed their 2025 tax returns using forms P.N.D. 90/91 but still see the status "Analyzing Return/Considering Refund" pending for a long time and growing concerned, don't panic! The Revenue Department recently clarified that the refund process is proceeding as normal, but this year, there is a significantly higher volume of filings being processed with full effort.
While waiting for officials to review your case, let's check if there are any overlooked "sticking points" causing the refund delay. Thairath Money summarizes the most common causes and provides tips on how to "follow up" to receive your refund faster.
1. Incomplete tax return submission...
If the information you submitted does not match the Revenue Department's database—such as income or deductions—officials must conduct further verification to ensure accuracy. Sometimes the wrong form is submitted or data is incomplete, which requires prompt correction. In some cases, you can cancel the submission or must file an additional return (for online filers). For example,
- If your form indicates no tax payable or is a refund claim, you can cancel the submission on the same day before midnight if you have not printed the form or receipt, then resubmit with correct information.
- If you have already paid tax, cancellation is not possible, and you must file an additional return with complete new information.
2. Missing or unclear documents
Many taxpayers upload photos of documents to the Revenue Department's system, but some images may be unclear or incomplete. Whether it's a Form W-50 or certificates for SSF/RMF fund purchases, check the system again to ensure all required documents are fully and clearly submitted.
3. Delay in responding to requests for additional documents from the Revenue Department
Many have filed their tax return days or weeks ago but have not checked the Revenue Department's website. When officials analyze the return and request additional documents through the system, failure to respond delays the refund process, leaving the status pending until you upload the requested documents.
Therefore, regularly check the system for any document requests to expedite your refund processing.
To receive your refund as quickly as possible (some receive it within 3-7 days), here are four recommendations:
1. Check your status via My Tax Account
You can visitthe Revenue Department website,select the menu My Tax Account, and log in with your RD ID by entering your username and Laser ID password found on your national ID card, or log in using a Digital ID (the Paotang app can also be used for verification). Then click on the section to track refund status and submit documents.
Check this regularly to avoid wasting time. If the Revenue Department is slow in processing, you can call the local Revenue office number listed on the income tax filing status page. to inquire directly.
2. Ensure "refund payment" information is accurate There are two options:
1) PromptPay for Thai nationals registered with PromptPay linked to their national ID number and bank account (you must specify that you want the refund via PromptPay).
2) Refunds via Krung Thai Bank and the Bank for Agriculture and Agricultural Cooperatives (BAAC). The Revenue Department will issue a tax refund notice (Form K.21) as proof to collect your refund in person at branches of these two banks.
3. Upload documents immediately (files must be precise)
If the system requests additional documents, promptly scan PDFs or take clear photos and upload them through the website. Online submission is much faster than mailing.
Importantly, within 1-2 days after uploading, return to the “requested additional documents” page to ensure the file status shows a green checkmark, indicating that the documents are complete and have been entered into the Revenue Department's database.
4. Use the 1161 hotline or contact your local Revenue office
If your status remains unchanged for more than 15 days after submitting all documents, try calling the RD Call Center at 1161 or find the phone number of your "local Revenue office" based on your tax filing address to speak directly with the case officer. Sometimes the delay is just waiting for final approval.
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