Today (24 Mar 2026), lawyers and representatives of victims whose crypto investment accounts on the Bitkub platform were hacked submitted a complaint letter to Achinee Patamasukon, Assistant Secretary-General and Head of the Complaint and Whistleblowing Center at the Securities and Exchange Commission (SEC), seeking assistance and legal consultation after unauthorized transactions resulted in substantial asset losses.
One victim stated that the thefts usually occurred during nighttime hours. They affirmed that they did not conduct the transactions themselves, did not click on phishing links, and did not share their account information with others.
However, their accounts were illicitly accessed to perform transactions. Two main types of theft patterns were identified:
1. Transferring coins out to other accounts. The criminals would sell all the victim’s existing coins to purchase major cryptocurrencies such as Bitcoin, Ethereum, or ADA, then transfer these to the perpetrators' destination accounts.
2. Price manipulation of coins. If victims had disabled coin transfers, the criminals would use the funds in the victim’s account to buy obscure, illiquid coins at inflated prices, causing trades to be matched and funds extracted from the account.
Currently, within their group alone, about 44 victims have suffered combined losses exceeding 40 million baht. It is estimated that including other groups, the total number of victims may surpass 100.
Individual losses range from tens of thousands of baht up to 6.5 million baht. The victims come from various professions, including business owners, company employees, and the general public.
Additionally, it was noted that some victims had two crypto trading apps installed on their phones but only one platform was compromised or hacked.
The main purpose of submitting this complaint to the SEC is to request an investigation into the security systems of the app, including examining cases where the system allowed coin prices to be set excessively high, creating vulnerabilities exploited in these incidents.
They also demand that the platform take responsibility and provide compensation to the victims. So far, the platform has not contacted victims to accept responsibility or offer compensation, only sending emails outlining steps to take after a hack and issuing warnings about phishing emails.
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