Volvo Car Thailand explained the cause of the Volvo EX30 fire and reminded at-risk customers to limit battery charging to no more than 70%, while expediting appointments for customers to replace battery modules starting from 22 May 2026.
On 18 May 2026, Volvo Car (Thailand) Ltd. issued a statement explaining the fire incident involving the Volvo EX30 electric vehicle, dated 18 May 2026.
Volvo Car (Thailand) Ltd. expressed concern over the two previous Volvo EX30 fire incidents. The company has closely monitored the details of each case and promptly provided appropriate care and compensation to those affected immediately after the incidents.
Both vehicles involved were from the affected groups experiencing high battery temperature issues in the Volvo EX30 Single Motor Extended Range and Twin Motor Performance models. Preliminary investigations found that the batteries were charged above 70%, exceeding the recommended level communicated to affected customers in prior notices.
The company emphasizes its concern and urges customers with Volvo EX30 vehicles in the affected groups to strictly follow safety recommendations by limiting battery charging to no more than 70% until the new battery module is installed. Compliance with this advice is a key measure to mitigate high battery temperature issues while awaiting the battery module replacement.
The company will begin contacting affected Volvo EX30 customers within this week through the customer relations team to schedule appointments for battery module replacement services, which are set to start on 22 May 2026.
The service will take approximately three days, including thorough quality inspections before handover and preparing the vehicle to ensure customers have confidence and the best user experience.
Volvo Car (Thailand) Ltd. reaffirms its commitment to ongoing customer care and conducting all procedures under international safety standards.