The Consumer Protection Board (CPB) summoned Volvo to clarify the issue of electric vehicles catching fire during charging. Volvo offered to replace vehicles in cases where the battery caught fire and to replace batteries for other customers but refused to buy back vehicles. The CPB also ordered an urgent investigation into the Volvo XC60 fire on the M81 highway.
On 21 May 2026, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office and supervisor of the Consumer Protection Board (CPB), along with Mr. Pradermchai Boonchuaylue, advisor to the Minister, monitored progress on consumer damages from the Volvo EX30 electric vehicle. The CPB summoned Volvo Car (Thailand) Ltd. to clarify facts, with affected consumers attending the briefing.
Mr. Pradermchai said the meeting discussed compensation measures for consumers affected, including buyers of the Volvo EX30 electric car. Regarding two reported fire incidents, the company negotiated vehicle replacements and damage compensation, with some settlements completed and others ongoing.
For other vehicles, the company will replace defective batteries—about 90% with full battery packs and 10% with module-only replacements. Volvo confirmed that replacement batteries have been improved and tested for safety standards by foreign agencies. While awaiting fixes, the company requests users limit charging to 70%, provides an 8,500 baht charging coupon, and offers loaner vehicles for those unable to use their current cars.
The first batch of 800 batteries arrived in Thailand on 18 May 2026, with replacements starting 25 May. Fifteen service centers with expert technicians can handle about 22 cars per day, aiming to complete by 31 August 2026. However, the company has no buy-back policy and will discuss vehicle exchanges with the parent company first.
"Most consumer feedback remains unsatisfied with the compensation measures. Buyers trusted the product's safety standards when purchasing, but repeated incidents have eroded confidence. Some consumers wish to return their vehicles, so there is a proposal for the company to buy them back."
"The Consumer Protection Board will consider filing civil lawsuits to claim full damages for consumers. The Prime Minister and Minister Supamas have emphasized comprehensive consumer protection across all aspects."
"I also noted that criminal proceedings must not be neglected, especially concerning advertising issues that have not yet been addressed. I have assigned the CPB to expedite review, since the company’s advertising builds consumer confidence leading to purchases. If criminal elements are found, the company could face imprisonment and fines."
During the morning discussions, a Volvo XC60 caught fire on the M81 motorway. This model is a plug-in hybrid electric vehicle (PHEV). The CPB has therefore ordered the company to urgently investigate and clarify the incident.