Changan has opened the CHANGAN Battery and E-Drive Service Center, Thailand's first comprehensive battery and electric drive system service center, in partnership with NING SERVICE by CATL. It features module-only repair technology to cut costs and reduce wait times for parts, while supporting a lifetime battery warranty policy.
CHANGAN Automobile, or Changan, announced the launch of the CHANGAN Battery and E-Drive Service Center—a comprehensive battery and electric drive (E-Drive) system service center—in collaboration with NING SERVICE by CATL, a global expert in electric vehicle batteries. This center is the first full-service battery and E-Drive facility in Thailand and the first specialized Changan service center established outside China, reflecting the company’s long-term investment strategy and commitment to enhancing after-sales service in the Thai market.
A key feature of the CHANGAN Battery and E-Drive Service Center is its one-stop solution approach, covering inspection, analysis, repair, and maintenance of battery and electric drive systems all in one location.
The center uses Modular Repair technology for electric vehicle batteries: if certain modules are worn or damaged, technicians can identify and replace only those modules instead of replacing the entire battery pack.
This approach reduces repair costs, shortens repair time, and decreases parts waiting periods compared to traditional methods that require replacing the whole battery pack.
This collaboration combines Changan’s expertise in electric vehicle technology with CATL’s battery knowledge, bringing professional equipment, repair processes, and international service standards to customers in Thailand.
Opening this specialized service center is a crucial step in implementing Changan’s Lifetime Warranty battery policy effectively. The warranty requires trained personnel, proper tools, and specialized centers capable of inspection and maintenance to ensure long-term customer support and confidence throughout the electric vehicle ownership period.
Mr. Ma Jian Yong, Vice President of Customer Experience, Service, and Operations at Changan Auto, said this center is Changan’s first comprehensive battery and E-Drive service facility outside China.
He added it is a strategic partnership between Changan and CATL, with Thailand being one of Southeast Asia’s key electric vehicle markets and a major focus in the company’s global expansion strategy.
“We bring advanced technology, professional-grade equipment, and globally standardized service processes to Thailand. Importantly, we strengthen after-sales services to deliver trust, safety, and peace of mind to customers throughout their electric vehicle ownership,” he said.
Mr. Ricky Wu, Customer Officer and Vice President of Changan Auto Southeast Asia, said the launch of the comprehensive battery and E-Drive service center marks a significant step in long-term customer care and elevating Changan’s after-sales service in Thailand.
The partnership with NING SERVICE by CATL enables the company to apply world-class technology and standards to manage battery and E-Drive systems, which are central to electric vehicles, in a comprehensive manner.
“Through this center, we are not only maintaining electric vehicles but also delivering trustworthy after-sales service and building confidence in owning Changan electric vehicles,” he said.
Mr. Guo Yu, General Manager of International Channels and Networks at NING SERVICE, said the company leverages CATL’s battery technology strengths to develop lifelong electric vehicle maintenance services, combined with Changan’s experience in managing core vehicle electrical systems.
This collaboration aims to provide Changan electric vehicle users in Thailand with accessible, high-quality, and prompt maintenance services. The partners also plan to explore new cooperation models in the global electric vehicle after-sales market. The CHANGAN Battery and E-Drive Service Center officially opened to customers on 31 July 2024.