The Social Security Office has prepared its digital system by opening the Web Application Operations War Room (SSO Core) to upgrade digital services, ensuring stable support for employers, insured persons, and healthcare providers.
On 11 Mar, reporters learned that Ms. Nonglak Koraworakul, Deputy Secretary-General of the Social Security Office, was assigned by Ms. Kanchana Phulkaew, Secretary-General of the Social Security Office, to inaugurate the Web Application Support Operations War Room (SSO Core). This initiative aims to enhance digital services continuously and stably for employers, insured persons, and healthcare providers nationwide. The war room is located on the first floor of the Witthurasangsingkaew Building at the Social Security Office on Tiwanon Road, Nonthaburi Province.
Ms. Nonglak, together with representatives from the Social Security Office’s Information and Communication Technology Subcommittee—including employer representatives, insured persons’ representatives, and delegates from the Ministry of Digital Economy and Society—conducted an on-site visit to inspect and monitor the war room’s operational readiness. The war room’s primary mission is to serve as the central hub for receiving complaints, screening problems, and supporting the use of the SSO Core web application system through hotline 1506 and internal coordination channels.
The inspection revealed that the system’s structure covers five key areas. Regarding infrastructure and communications, telephone lines have been set up, including four lines for staff handling initial complaint reception and screening at numbers 02-956-2911-4, and thirteen lines for specialized system experts covering main tasks such as registration (Sections 33/39/40), contribution payments (Sections 33/39/40), compensation benefits (Sections 33/39/40), debt collection, financial receipts and payments, accounting, and medical services. In terms of workflow, clear procedures have been established dividing service channels into two types: for external users (employers, healthcare providers, insured persons) via hotline 1506 to screen issues before forwarding them to war room staff for verification and resolution; and for internal staff (regional/provincial offices), who may contact the center directly or through the complaint reception unit for faster processing. Regarding information technology, a real-time display system has been installed to monitor test statuses and telephone complaint handling closely, ensuring all problems are tracked and resolved promptly.
Ms. Nonglak stated that a manual has been developed for staff to support the transition to the Social Security SSO Core system. She has assigned center staff to prepare for ongoing service provision, including maintaining contact information for responsible personnel and communication channels such as Line OA and Cisco Video Conference, to support employers, insured persons, and healthcare providers nationwide continuously.