The Bangkok Medical Department has announced a cloud system malfunction affecting the information systems of 14 affiliated hospitals, resulting in delays in some service steps. Staff are working diligently to resolve the issue.
On 7 July 2026, the Facebook pageof the Bangkok Medical Departmentposted a statement saying a clarification regarding the temporary disruption of information systems at hospitals affiliated with the Medical Department.
The Bangkok Medical Department apologizes sincerely to all service users for the information system disruption affecting 14 affiliated hospitals, which may cause delays in certain service procedures.
Currently, there is a malfunction in the cloud system, which serves as the infrastructure supporting hospital information systems, causing the patient database, appointment system, and medication dispensing system to be unavailable as usual.
The Medical Department has mobilized its IT team along with the system developers and cloud service providers to work around the clock to investigate, fix, and restore the system as quickly as possible.
The department assures that patient safety and continuity of medical care are top priorities. They have switched to paper-based data recording and service methods to ensure ongoing treatment, though some procedures may take longer than usual.
Hospitals affected include
1. Klang Hospital
2. Taksin Hospital
3. Charoenkrung Pracharak Hospital
4. Rajpipat Hospital
5. Sirindhorn Hospital
6. Luang Pho Taweesak Chutindharo Uthit Hospital
7. Wetchakarunrasmi Hospital
8. Nakharapiban Hospital
9. Bangkhunthian Elderly Hospital
10. Rattanaprarak Hospital
11. Bangna Bangkok Hospital
12. Phra Mongkol Thepmuni Hospital
13. Bussarakam Jitkarun Hospital
14. Somdej Phra Maharatchamangkhalajarn Hospital
Service guidelines during the system disruption
All hospitals remain open as usual, with measures in place to ensure continuous patient care as follows:
1. Patients with appointments are kindly requested to bring their previous medication envelopes or medical history documents (if any) to help doctors assess treatment and prescribe medication safely and continuously.
2. Please bring your national ID card to verify your identity before receiving services.
3. Please allow extra time for services, as some steps require manual data recording and document retrieval, which may take longer than usual.
4. Emergency rooms (ER) operate 24 hours as usual, prioritizing emergency and critical patients first.
5. Inpatient departments (IPD) continue to provide treatment and care according to safety standards.
Note
For further information, please contact the Urban Medical Service Center (UMSC) at any of the 12 Bangkok-affiliated hospitals.
The Bangkok Medical Department apologizes again for the inconvenience and thanks everyone for their understanding and cooperation during this time.
The department is working at full capacity to resolve the problem, closely monitoring the situation, and will update the public regularly until the system is fully restored.
Information courtesy of the Bangkok Medical Department Facebook page.