The Social Security Office is preparing its digital system by launching the Web Application Operations War Room (SSO Core) to enhance digital services, supporting stable use by employers, insured persons, and healthcare facilities.
A reporter stated that Ms. Nonglak Kaworakul, Deputy Secretary-General of the Social Security Office (SSO), was assigned by Ms. Kanchana Poolkaew, Secretary-General of the Social Security Office, to open the Web Application Service Support Operations War Room (SSO Core). This initiative aims to continuously and stably improve digital services for employers, insured persons, and healthcare facilities nationwide. The opening took place on the first floor of the Witurasang Singkaew Building at the Social Security Office on Tiwanon Road, Nonthaburi Province.
Ms. Nonglak, along with representatives from the Subcommittee on Information Technology and Communications of the Social Security Office—including employer representatives, insured persons' representatives, and representatives from the Ministry of Digital Economy and Society—visited the site to inspect and monitor the war room's operational readiness. The war room's main role is to serve as a central point for receiving complaints, screening issues, and supporting the use of the Web Application System (SSO Core) through the hotline 1506 and internal coordination channels.
During the inspection, it was found that the operational system structure covers five key areas. First, infrastructure and communication: a telephone system with multiple lines has been set up, including four lines for frontline staff handling complaints and initial screening at 02-956-2911-4, and 13 lines for specialized system experts covering main tasks such as registration (Sections 33/39/40), contribution collection (Sections 33/39/40), benefits (Sections 33/39/40), debt recovery, financial receipt and payment, accounting, and medical services. Second, workflow processes: clear operational steps divide service channels into two forms—external users (employers, healthcare facilities, insured persons) access via hotline 1506 for issue screening before forwarding to war room staff for verification and resolution; internal staff (district/province level) can contact the center directly or through the complaint reception unit for faster processing. Third, information technology: a real-time data display system for testing status and telephone complaint reception is installed to closely monitor situations and track system fixes, ensuring all problems are resolved.
Ms. Nonglak stated that a manual has been prepared for operational staff to facilitate the transition to the Social Security SSO Core system. She has assigned staff at the operations center to prepare for service delivery, including providing contact phone numbers of responsible personnel and online communication channels (Line Official Account, Cisco Video Conference) to continuously support employers, insured persons, and healthcare facilities nationwide.