The Consumer Protection Board (CPB) has partnered with Australia's ACCC to upgrade online investigation skills, strengthening consumer protection in the digital age, and enhancing the capabilities of complaint officers to enforce consumer protection laws effectively.
On 11 Mar 2026 GMT+7, Mr. Santi Piyatat, Minister attached to the Prime Minister's Office, together with Dr. Angela Macdonald, Ambassador Extraordinary and Plenipotentiary of the Commonwealth of Australia to Thailand, jointly presided over the opening ceremony of the international workshop titled “Building Investigation Capabilities.” The event was organized by the Consumer Protection Board (CPB) at the Pullman Bangkok Hotel, Bangkok. Mr. Ronarong Phulphipat, Secretary-General of the CPB, and representatives from related agencies also attended the opening to strengthen international cooperation in developing investigative and law enforcement capacities for consumer protection.
Mr. Santi Piyatat stated that he has directed the Consumer Protection Board (CPB) to accelerate capacity building for personnel in investigation and law enforcement, while enhancing cooperation with international agencies to address new threats, particularly online crime and consumer exploitation, which continue to rise steadily.
He affirmed the government’s strong commitment to protecting all consumers, both Thai and foreign, who purchase goods and use services in Thailand, ensuring equal legal protection. Especially in the digital era, where online commerce expands rapidly, consumer rights violations have become more complex. Therefore, it is necessary to develop the capabilities of all relevant agencies in knowledge, technology, and international cooperation to elevate consumer protection effectiveness and responsiveness.
During the event, experts from abroad and related agencies shared knowledge, including presentations on the roles and powers of the Australian Competition and Consumer Commission (ACCC) and Australia’s consumer protection laws; a lecture on “AI and Consumer Protection” by representatives from Angkhart; and sessions on investigations on ACCC platforms and handling online fraud led by ACCC specialists.
This workshop was organized under the activity plan of the Memorandum of Understanding (MoU) between the Consumer Protection Board (CPB) and the Australian Competition and Consumer Commission (ACCC) to strengthen officials’ capabilities in complaint handling, fact-finding investigations, and effective enforcement of consumer protection laws.
