Supamas draws lessons from a deadly clinic incident, instructing the Office of the Consumer Protection Board (OCPB) to strictly control the beauty business, expedite the review of standard contracts, close legal loopholes, and protect consumers from harm.
Today (23 April 2026), Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office and overseer of the Office of the Consumer Protection Board (OCPB), urgently ordered the OCPB to investigate the facts surrounding the tragic death at a prominent beauty clinic in Nakhon Pathom province. The incident has caused widespread social concern. She also called for systematic enhancement of consumer rights protection measures within the beauty industry.
Ms. Supamas said the urgent priority is to thoroughly examine the "service contracts" used in the beauty business, seriously considering whether this sector should be designated as a "contract-controlled business" to establish clear, transparent, and fair standards for consumers.
If a clear standard contract is mandated, it will concretely define the rights, duties, and responsibilities of operators, reduce exploitation, and serve as crucial evidence in civil litigation. The OCPB could use such documents as evidence to immediately sue for damages on behalf of consumers if negligence or substandard service is found.
Ms. Supamas emphasized that "Basic consumer rights include safety. If autopsy results confirm negligence, the OCPB is ready to represent the victims' families in legal proceedings to the fullest extent."
She also stated that currently, the beauty business is regulated under multiple laws, including the Medical Facilities Act and the Consumer Protection Act. In practice, overlaps or legal gaps may reduce enforcement effectiveness. Therefore, she assigned the OCPB to promptly coordinate with the Ministry of Public Health and the Medical Council to clarify roles and responsibilities, reduce redundancy, and develop integrated oversight mechanisms. The goal is to establish a One Stop Service system with a clearly responsible main agency, ensuring faster and more effective consumer protection.
Additionally, the OCPB reminded the public to carefully verify information before choosing beauty services, especially surgical or risky procedures. There are three key points to check before deciding:
1. Verify the medical facility license, which must have an 11-digit license number clearly displayed at the establishment.
2. Check the doctor's name via the Medical Council website to confirm the physician's credentials and relevant specialization.
3. Keep complete evidence such as payment slips, before-and-after photos, as well as advertisements, promotions, or publicity materials to use as proof if problems arise later.
If consumers suspect a clinic or experience exploitation, they can file complaints through the OCPB hotline at 1166 or the OCPB Connect application, available 24 hours a day.
Ms. Supamas stressed that beauty must come with safety, and that a “standard contract” is not just a business document but a vital tool to protect the lives and rights of all consumers.