On 5 May 2026, the Cabinet acknowledged a report presented regarding the failure of state agencies to fully and properly comply with Section 5, Duties of the State, under the 2017 Constitution of Thailand.
On 5 May 2026, Ms. Ploytale Laksameesaengchan, Deputy Spokesperson for the Prime Minister's Office, revealed that the Cabinet acknowledged a report concerning state agencies’ incomplete compliance with Section 5, Duties of the State, of the 2017 Constitution of the Kingdom of Thailand. The report addressed integrated consumer protection and remedy measures as proposed by the Ombudsman.
Furthermore, the Prime Minister's Office, through the Office of the Consumer Protection Board (OCPB), was assigned as the primary agency to consider the Ombudsman's recommendations. This review is to be conducted in collaboration with the Ministry of Tourism and Sports, Ministry of Agriculture and Cooperatives, Ministry of Digital Economy and Society, Ministry of Commerce, Ministry of Interior, Ministry of Public Health, Ministry of Industry, the Budget Bureau, the Royal Thai Police, the Consumer Organizations Council, and other relevant agencies. The OCPB must summarize the review results, operational progress, and overall opinions, then submit them to the Secretariat of the Cabinet within 30 days from the date of notification, for further Cabinet consideration.
The Ombudsman's recommendations are as follows:
1. Consumer protection in Thailand began in 1979 with the enactment of the Consumer Protection Act B.E. 2522 (1979) to safeguard consumer rights concerning safety, information, fairness in contracts, and fair consideration and compensation for damages. However, current consumer protection still faces various problems and limitations in several dimensions, such as:
(1) Structural and administrative management mechanisms;
(2) Laws and regulations related to consumer protection; (3) Resources and data infrastructure.
2. To establish effective integrated consumer protection and remedy measures, the Ombudsman submitted a report with recommendations on integrated approaches, including:
(1) Restructuring consumer protection committees at both national and regional levels and advancing policy implementation;
(2) Developing the OCPB into a One Stop Service model;
(3) Creating national and provincial agendas, operational plans, and standardized provincial manuals;
(4) Enhancing data systems and a Rapid Alert System;
(5) Promoting public participation;
(6) Establishing enforceable consumer protection and remedy measures;
(7) Creating a central agency to link consumer complaint information among relevant agencies;
(8) Building consumer knowledge and empowerment to develop Smart Consumers.