Chadchart discusses with the Ministry of Education to promote Traffy Fondue as a pilot project to safeguard safety in Bangkok schools through the AOC Center, aiming to expand nationwide.
At 11:00 a.m. on 18 May 2026, at Bangkok Metropolitan Administration (BMA) City Hall, Chadchart Sittipunt, Governor of Bangkok, together with Akaranat Kankittinan, Deputy Minister of Education, held discussions on the implementation of a pilot (Sandbox) project using the Traffy Fondue application to protect safety in educational institutions under the Office of the Basic Education Commission (OBEC) in Bangkok, operating under the Rights and Freedoms Protection Center, also known as the AOC Center.
Chadchart said this was the second discussion and expressed gratitude to the Ministry of Education for prioritizing the integration of technology into government operations, especially the establishment of the Rights and Freedoms Protection Center to support students, teachers, and education personnel. He noted that Traffy Fondue is a key tool that helps enhance transparency, speed, and reduces the complex bureaucratic procedures.
The BMA Governor stated that issues arising in educational institutions, if reported directly through the system, could be resolved more quickly and help reduce unresolved problems or 'swept under the rug' issues within the bureaucracy. He highlighted that the platform’s strength lies in transforming the workflow from a hierarchical, multi-step process into a digital system accessible by all parties to identify and resolve problems immediately.
Chadchart explained that using this kind of technology does not require legal amendments but rather a change in mindset and work processes within the public sector to better serve citizens, students, and teachers. This shift increases bureaucratic efficiency and enables faster responses to public needs.
When asked about the success of Traffy Fondue over the past four years, Chadchart said it is one of Bangkok’s proudest achievements, born from cooperation among all parties. Currently, over 1.3 million issues have been reported through the system, with more than 1 million resolved. These results were achieved not by issuing commands but through competition to serve the public better.
He added that the average time to resolve issues has decreased from two months per case to approximately 1.9 days per case, which has increased public confidence in government agencies. He emphasized that the high volume of reports does not indicate inefficiency but reflects the public’s trust in the government system.
Chadchart further stated that the core of Traffy Fondue is the seriousness in addressing problems; if agencies fail to act on reports, people will eventually stop reporting. He noted that the BMA uses public feedback as part of performance evaluations and personnel considerations.
Looking ahead, the BMA Governor said if the system remains effective, it should continue and be expanded nationwide, as it represents a form of bureaucratic reform that can be implemented immediately without waiting for legal changes—simply by changing civil servants’ mindsets to focus more on serving the public.
Chadchart also spoke about his last day in office as Governor of Bangkok, stating that he continues working normally and is trying to clear outstanding tasks. He sees the Ministry of Education’s participation in developing the system as an important opportunity; if Bangkok’s approach can be expanded to over 20,000 OBEC schools nationwide, it will greatly benefit Thailand’s education system.
When asked if he would be able to complete all tasks before leaving office at 5:00 p.m. today, Chadchart replied that the work of Bangkok never ends because the city is continuously developing. However, he trusts that the permanent civil servants will be able to carry on the work.
Regarding education, Chadchart emphasized its critical importance, noting that unless Thailand addresses education and public health issues, social inequality cannot be reduced. He compared education to sowing seeds that require time and patience rather than building roads with immediate results.
Over the past four years, the BMA has promoted various education policies including developing model classrooms, reducing teacher workloads, revising curricula, and opening Bangkok’s first international curriculum school, which is expected to help reduce educational inequality in the long term.
Deputy Minister Akaranat stated that initially, the Ministry of Education will implement the Sandbox project jointly with Bangkok before expanding to other provinces nationwide. Traffy Fondue promotes transparency, and Bangkok serves as a proven successful model.
The Deputy Minister said a key goal of adopting this system is to provide a safe channel for students, teachers, and education personnel to report violence, violations, or other issues, especially sensitive cases that many previously hesitated to report or had their complaints ignored.
Akaranat noted that the Ministry now places greater emphasis on protecting the rights and freedoms of students and teachers. He believes that a trusted system encourages reporting and leads to concrete problem-solving. He acknowledged that expanding the system to over 20,000 schools nationwide will take time but expressed confidence that with sincere cooperation from all parties, it can be achieved in the future.
Meanwhile, Chadchart added that digital technology will help overcome geographic limitations, as complaints can be sent to agencies immediately via mobile phone signals regardless of remote locations, enabling equal access to rights protection systems nationwide.
