Supamas reveals two months of consumer protection achievements, highlighting the new proactive and integrated role of “OCPB Plus,” and emphasizes the government's full commitment to assisting consumers throughout the country.
At 10:30 a.m. on 6 June 2026 GMT+7, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office, gave a live interview on FM 100.5’s news update program, discussing consumer protection issues. She addressed current social concerns such as damages related to the Volvo EX30 electric vehicle, disputes over knockdown houses not meeting contractual terms, and cases of products not matching descriptions or standards.
Ms. Supamas disclosed that under Prime Minister Anutin Charnvirakul's leadership, the government emphasizes integrated cooperation to assist citizens in all aspects, especially consumer protection, which directly affects people's livelihoods and daily life. In her supervisory role over the Office of the Consumer Protection Board (OCPB), she has instructed a shift from passively receiving complaints to actively reaching out to help consumers directly, following the “OCPB Plus” approach: “fast, proactive, decisive, and reliable.”
“It is clear that OCPB is involved in every aspect of consumers' lives. We do not work alone; we collaborate with many agencies to promptly assist consumers in distress. For example, in the Volvo EX30 case, OCPB has intervened to the extent of filing civil lawsuits against the business operators to recover consumers' money with legal interest and actual damages. We are committed to swiftly restoring justice to those affected and supporting them fully,” she said.
Additionally, Ms. Supamas spoke about assisting consumers in civil lawsuits regarding knockdown houses where the business failed to deliver as per contract. The Consumer Protection Board resolved to authorize officials to sue the business to recover the contract payment plus legal interest and requested the court to order the operator to pay punitive damages to the consumers.
Ms. Supamas further discussed plans to enhance protection for consumers harmed by substandard products. The government is advancing the Lemon Law draft—Product Defect Liability Act B.E. ....—for Cabinet review before submission to Parliament. The key provisions presume products defective from delivery within set periods: six months for general goods and one year for vehicles. Consumers can request exchanges within seven days for general goods and 14 days for electrical or electronic appliances from receipt. Sellers must complete repairs within 60 days, or 90 days for vehicles. In hire-purchase cases, lessees have the same rights as buyers and may defer installment payments until products are repaired or replaced.
“Since I was assigned to oversee OCPB, I have been determined to ensure all consumers receive fair and equal treatment. Nowadays, buying goods and services is easy via mobile phones or computers, but scams and exploitation occur daily. The government is striving at full capacity to safeguard consumers from fraud and unfair practices in all types of transactions,” Ms. Supamas concluded.