Supamas, Minister attached to the Prime Minister's Office, conducted an inspection of beauty clinics in Hat Yai, declaring that every clinic must have a contract and that any exploitation of consumers will be prosecuted immediately.
At 14:30 on 8 June 2026 GMT+7. Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office and supervisor of the Consumer Protection Board (CPB). Visited the area to inspect beauty clinics. At a shopping mall in Hat Yai District, Songkhla Province, accompanied by Mr. Pradermchai Boonchuaylue, Minister’s advisor; Ms. Patcharin Samsiripong, Minister’s secretary; and Mr. Ronarong Poolpivat, Secretary-General of CPB. The inspection was coordinated with Songkhla Provincial Public Health Office, Songkhla Commerce Office, the Consumer Protection Crime Suppression Division, Hat Yai Municipality, and the Songkhla Provincial Consumer Organization, representing the public sector. This aligns with Prime Minister Anutin Charnvirakul’s policy prioritizing consumer safety.
Ms. Supamas stated that according to complaint data from CPB, in fiscal year 2026, the top complaint in Songkhla Province concerns beauty clinics. Most complaints involve refund requests because services were not used due to clinic closures or inability to provide services. Other issues include customers changing their minds before using services and injuries or side effects from beauty treatments. Knowing that officials were inspecting the most problematic areas, she came to see for herself whether operators comply with the law and if consumers receive genuinely safe services.
The CPB’s authority includes contract regulation under the Contract Control Committee’s announcement, which classifies the beauty business as a contract-controlled business under 2025 regulations. Every clinic must create a contract and provide it to clients. Violations can result in imprisonment of up to one year, fines up to 200,000 baht, or both. If consumers suffer real damages, CPB can file lawsuits on their behalf. Today, officials collected contracts for examination and will prosecute immediately if contract terms violate CPB regulations.
Ms. Supamas further revealed that the standard contract clearly states consumer rights, including the right to cancel within seven days and receive a full refund if services have not been used, proportional refunds if clinics close, renovate, relocate, or if a medical certificate indicates continued service poses risks. It also mandates refunds within 15 days for cash, transfers, and checks, or within 45 days for credit card payments.
Supervision of beauty clinics also involves several other laws and agencies. CPB collaborates with the Department of Health Service Support, Provincial Public Health Offices, the Food and Drug Administration (FDA), and the Medical Council to continuously check licenses, service standards, and the safety of products and medical devices.
“I emphasize that all beauty clinics must properly prepare contracts and deliver them to clients. Consumers should verify business licenses, check FDA approval marks on products, and keep all contracts. Do not trust unusually low prices or online advertisements without proper documentation, as this risks both money and health. If any operator exploits consumers, CPB will take strict legal action,” she said.
Consumers facing problems from beauty clinic services can file complaints via the CPB hotline 1166, the OCPB Connect application,the website www.ocpb.go.th,or at the Damrongtham Centers in every province.