Supamas highlights the success of the Office of the Consumer Protection Board (OCPB) in closing the case of the Chao Am pool villa victim, urging the operator to complete compensation, with the victim's family expressing satisfaction.
On 2 Jul 2026, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister’s Office and supervisor of the Office of the Consumer Protection Board (OCPB), provided an update on the case of a 7-year-old girl who was electrocuted by a poolside light while staying at a pool villa in Chao Am district, Phetchaburi province, on 13 May 2026, suffering severe injuries. She assigned Mr. Pradermchai Boonchuala, Advisor to the Minister attached to the Prime Minister’s Office, and Mr. Ronarong Poolpipat, Secretary-General of the OCPB, to closely and continuously assist the victim.
Recently, both parties reached a successful settlement. The operator accepted responsibility by providing appropriate compensation to the victim, satisfying the family, and resolving the dispute without the consumer having to spend time or money on legal proceedings. This reflects the OCPB's role as a mediator in resolving issues and delivering tangible justice to the public.
Ms. Supamas said that after receiving the complaint, she ordered the OCPB, through Consumer Protection Division 1, to promptly invite both parties to mediation before the Consumer Complaint Mediation Subcommittee, Group 4, resulting in a mutual agreement. The operator agreed to refund accommodation and deposit fees, cover medical expenses, and provide additional aid to continuously alleviate the victim family’s hardship.
Ms. Supamas concluded, “As a mother, I fully understand the feelings of parents seeing their child injured by something that should never have happened. A family vacation should be a joyful time, not end in loss. Therefore, I have instructed the OCPB to closely oversee this matter to ensure the victim receives prompt compensation and does not bear the burden alone. I also directed the OCPB to coordinate with local and relevant agencies in Phetchaburi province to continuously inspect electrical systems and safety standards of establishments to prevent similar incidents.”
“Every complaint I receive represents the public’s hardship that the government must urgently address—not merely record but follow through until results are achieved. When the public receives justice, confidence in the consumer protection system is concretely built. I have instructed the OCPB to work proactively, coordinating all relevant agencies on safety, service standards, and law enforcement to ensure consumers are protected before, during, and after problems arise. I emphasize that safety in receiving services is a fundamental right that every consumer must equally receive. If exploited or harmed, rest assured the OCPB is ready to assist, coordinate, and follow up until justice is served. Our duty is to make consumers’ rights real, not just written in law.” .
The Minister attached to the Prime Minister’s Office also called on accommodation, pool villa, and hotel operators nationwide to inspect electrical and lighting systems around swimming pools, as well as safety equipment, to ensure they are always functional. She advised parents to check the readiness of venues before allowing their children to swim to prevent possible accidents.
