"Ice Raksanak" led the parliamentary committee overseeing budget management to discuss the Student Loan Fund's (SLF) system outages, which caused confusion among borrowers about their repayment amounts. She urged borrowers to rely on balances shown in the SLF mobile application and called on longstanding borrowers to repay their loans promptly to pass on the opportunities they received to future generations.
On 6 Jul 2026 GMT+7, Ms. Raksanak Srinok, a People’s Party MP and chair of the parliamentary commission on budget preparation and monitoring, led a meeting to review budget management efforts addressing discrepancies in debt balance displays within the Student Loan Fund’s information technology system.
After the meeting, Ms. Raksanak stated that many borrowers commented on the SLF Facebook page, reporting they had made payments but their debts were not updated. The SLF admitted the system had issues and is working to fix them. She urged borrowers to check their debt information only via the SLF mobile application. For those making monthly repayments, balances should update within 2-3 days.
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For employees repaying via payroll deductions, updating may take longer—about 7 days to over a month—due to monthly billing cycles. The SLF assured that payments made will definitely reduce debt. The recalculation of debts is now complete. There remains a group of about 18,300 'difficult cases' requiring longer adjustments, such as borrowers with two loan accounts because they paused studies to work before returning to study and borrowing again. This complicates recalculations.
These issues stem from legal changes in 2023 that lowered interest by reducing principal before interest, benefiting borrowers but overwhelming the SLF system. Data transfer challenges arose, especially for long-term borrowers with decades-old records, which may contain errors from earlier periods. The SLF promised to fix these cases. Another problem is the Call Center, which has only about 30 lines, deemed insufficient by the committee, which recommended increasing capacity in the future.
The SLF urged borrowers not to disappear without communication. They encouraged borrowers to repay promptly when able to pass opportunities forward—not just to support the organization but to support future children’s education. The SLF emphasized financial discipline, asking those unable to pay or overdue to come forward for consultation or debt restructuring rather than going silent. Although annual repayments from existing borrowers amount to about 25-30 billion baht, this is still inadequate for new borrowers. The committee will discuss this with the Budget Bureau to prevent anyone from being left behind.
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Ms. Raksanak also said she became interested in this issue because she herself benefited from the fund. Once she was financially stable and earning, she promptly repaid her debt to pass the funds on to the next generation. She pledged to continue monitoring SLF issues to reassure borrowers about repayment. She warned politicians against making unrealistic populist promises about the SLF during campaigns, which could collapse the fund. Such short-term vote-seeking without regard for the fund’s long-term survival would harm the educational opportunities of millions in the future.
