"Supamas" showcases the Office of Consumer Protection's achievements over two months, compensating consumers over 22 million baht, advancing the Lemon Law to protect buyers of defective products, and urgently collaborating with all agencies to resolve every case, focusing on long-term prevention in three key areas.
On 6 July 2026 at 13:30 GMT+7, at Building 1, Government House, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office, chaired the 4/2026 Consumer Protection Committee (CPC) meeting. Present were Mr. Pradermchai Boonchuayluang, Advisor to the Minister attached to the Prime Minister's Office; Dr. Patcharin Samsiripong, Secretary to the Minister; and Mr. Ronarong Poolpipat, Secretary-General of the Consumer Protection Committee, along with representatives from government agencies and experts.
Ms. Supamas stated that Prime Minister Anutin Charnvirakul prioritizes safety of life and property and consumer rights protection from complaint receipt to proactive problem-solving. Over the past two months, May to June 2026, the OCP received 8,465 consumer complaints, mostly related to online purchases, reflecting easier access to goods and services but also higher risks. The government aims to reform consumer protection work to be faster, proactive, problem-focused, and effective.
In these two months, the OCP acted on behalf of consumers to secure compensation totaling over 22.6 million baht, divided into: 1) cases under prosecution worth 14.5 million baht, 2) court judgments ordering businesses to compensate worth 6.2 million baht, and 3) cases resolved without litigation totaling more than 1.9 million baht.
Today's CPC meeting also resolved to pursue 33 additional civil lawsuits against businesses violating consumer rights, totaling more than 6 million baht. Most disputes involved real estate, followed by services, general products, and online sales, respectively.
The meeting acknowledged progress on the draft Product Liability Act or Lemon Law, which the government successfully passed in principle through the House of Representatives in June 2026. It is currently under special committee review to refine details. This law is a crucial mechanism to enhance consumer rights, especially regarding defective products or those not as advertised by businesses.
Beyond case-by-case solutions, the meeting approved three long-term preventive measures: 1) assigning the Ministry of Digital Economy and Society as lead agency to integrate with relevant bodies to strictly enforce laws on foreign online sales platforms; 2) coordinating with the Ministry of Interior to set safety standards for pool villas, including electrical and pool system certification by engineers and insurance coverage for users, following incidents of electrical leakage causing serious injuries; 3) supporting amendments to the Food Act B.E. 2522 to establish traceability systems enabling prompt government action to halt unsafe products.
The meeting also discussed two socially significant issues: first, the safety of squishy toys after the OCP's 30 June 2026 inspection found some items lacking labels and Thai Industrial Standards (TIS) marks. The committee resolved to have the OCP and the Thai Industrial Standards Institute conduct in-depth inspections and enforce laws against offending manufacturers and importers. Second, the death of a consumer after using an online-ordered dietary supplement brand. The OCP gathered facts and scheduled mediation on 13 July 2026. It also assigned the Food and Drug Administration (FDA) to closely monitor advertising and sales of the product. Additionally, integrated information sharing between the OCP, Consumer Protection Crime Suppression Division, and FDA led to raids on three illegal steroid production sites, seizing over 1.8 million items worth more than 50 million baht—effectively intercepting dangerous goods before reaching consumers.
"For every case the OCP has urgently assisted over the past two months, I have instructed all agencies to promptly implement today's resolutions, as public safety is the government's top priority. I urge the public to always check labels, standards marks, and seller identity before buying online. Do not be misled by exaggerated advertisements. If you experience unfairness, report via the OCP hotline 1166, OCPB Connect app, website ocpb.go.th, or any Damrongtham centers nationwide. The OCP will serve as a mediator to help citizens, restore fairness, and protect every consumer's rights," Ms. Supamas said.