“Pradermchai” is closely tracking the issue of electric vehicle problems, with 683 complaints filed, declaring that the Office of the Consumer Protection Board (OCPB) is ready to sue on behalf of all consumers without requiring them to pay legal fees themselves.
On 26 July 2026 GMT+7, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office overseeing the Office of the Consumer Protection Board (OCPB), assigned Mr. Pradermchai Boonchuaylua, Advisor to the Minister attached to the Prime Minister's Office, to closely monitor the progress of complaints regarding electric vehicles. She directed Mr. Ronarong Poolpipat, Secretary-General of the OCPB, to expedite all procedures within the legal framework, emphasizing accuracy, thoroughness, transparency, and fairness. Dr. Patcharin Samsiripong, the Minister's Secretary, also participated in monitoring and reporting progress continuously to the Minister.
This action continues the government's policy under Prime Minister Anutin Charnvirakul, who has prioritized consumer protection as a national agenda. Ms. Supamas emphasized that the OCPB must collaborate closely with prosecutors to review legal issues carefully, ensuring every step is meticulous, supports law enforcement, and guarantees effective legal action. This reflects the government's commitment to stand alongside consumers in every case.
Mr. Pradermchai revealed that currently 683 consumers have filed complaints with the OCPB concerning a particular electric vehicle brand, demonstrating public trust in the OCPB as a reliable recourse. The OCPB's Legal and Litigation Division has accepted 234 complaints into the legal process and continues to process more every week. For the first group of complaints with complete documents, formal notices have already been sent to the businesses involved. For newly arriving complaints, officials are expediting fact-checking, evidence review, and powers of attorney on a case-by-case basis to ensure all complaints are solid and legally sustainable throughout every step.
“I have assigned the minister’s advisor to follow this matter directly and instructed the OCPB to expedite all complaints based on facts and evidence. Every complaint must be thoroughly reviewed, transparent, and in accordance with the law. If any case meets the criteria, the OCPB is ready to exercise its authority to file lawsuits on behalf of consumers under the Consumer Protection Act B.E. 2522, with consumers not required to pay legal fees themselves,” Ms. Supamas said. Ms. Supamas stated.
The OCPB will continue to monitor this issue relentlessly until all consumers receive justice and will report progress to the public regularly. Consumers who have been harmed are advised to prepare purchase contracts, payment evidence, repair records, and documents or proof related to damages, and submit complaints or seek advice via the OCPB hotline 1166, the OCPB Connect application, the website www.ocpb.go.th, or Damrongtham Centers in every province nationwide.