"Phatthana" orders a probe into the alarming issue where citizens find medical treatment histories appearing in the "Mor Prom" app despite never having visited hospitals.
On 27 July 2026 at the Government House, Phatthana Prompattana, Minister of Public Health, addressed concerns from the public about medical treatment records appearing in the "Mor Prom" application despite no hospital visits. He explained that the app has been continuously updated under his policy to display as much hospital treatment data as possible to return health information to the public.
Phatthana explained that the "Mor Prom" app serves as a central platform receiving data from health service units under the Ministry of Public Health, including Subdistrict Health Promoting Hospitals (SHPHs), both those transferred and not yet transferred to provincial administrative organizations. The recent complaints originated from SHPHs already transferred. If citizens find their data incorrect, they can immediately report it through the app, which will remove the public-facing data first. However, backend data remains intact to investigate which service unit entered the data and to determine whether errors resulted from data entry mistakes or identity misuse.
The Minister added that citizens can check their health data but may need to update the app slightly. The Ministry is committed to correcting public-facing data to ensure accuracy but keeps backend data for investigations. He has already issued orders. While it is not yet confirmed if identity misuse has occurred, they know the data source. They expect to assess the overall situation within 1–2 days and urged citizens to continue reporting any abnormalities.
Regarding responsibility for the investigation, Phatthana stated that a backend team managing the "Mor Prom" app, including Ministry officials and the app development company, is urgently collaborating to investigate. When asked if they can conclusively determine within 1–2 days whether it is identity misuse or just data entry errors, Phatthana concluded that such determinations require case-by-case examination. Nonetheless, citizen reports will help identify problem areas, allowing the public-facing system to be promptly corrected to minimize public inconvenience.