The government is advancing the 'Caregiver on Mor Prom' pilot program, enabling relatives to care for elderly and vulnerable groups through Digital ID, reducing the need for shared accounts between users.
On 31 July 2026, Ms. Lalida Perviwattana, Deputy Spokesperson of the Prime Minister’s Office, announced that the government, through the Ministry of Public Health and the Electronic Transactions Development Agency (ETDA), is enhancing digital health services with the Caregiver feature on the “Mor Prom” app. This facilitates family members or caregivers to manage health services on behalf of elderly, bedridden patients, disabled people, minors, and other vulnerable groups who have limitations in using digital services themselves. The pilot has started at Phra Nangklao Hospital.
The Deputy Spokesperson explained that a key feature of this service is the use of Digital ID to verify the caregiver’s identity, their relationship to the care recipient, and their authorization rights. This allows caregivers to use their own accounts and rights to access services within defined limits, instead of sharing the patient’s account. This enhances the security of sensitive personal health information and enables tracking of who acts on the patient’s behalf each time.
Caregivers who have verified their identity and obtained a Health ID can add those they care for into the system. The system cross-checks data with the civil registry to confirm the relationship. Once verified, caregivers can access services on behalf of the care recipient according to the defined rights and conditions, such as scheduling doctor appointments, checking service queues, reviewing vaccination records, receiving laboratory test results, checking appointment slips, and accessing other health information supported by the healthcare facility.
Ms. Lalida stated that the Caregiver service marks an important step in developing digital health services, enabling elderly and vulnerable populations to access public health more conveniently while protecting the data owners’ rights and privacy. It also reduces travel burdens, eases hospital congestion, and improves medical staff service efficiency.
Currently, the Ministry of Public Health is developing guidelines to accommodate caregivers without blood relations or whose relationship cannot be verified via the civil registry. They are also preparing to link data of caregivers for disabled persons, bedridden patients, and village health volunteers (VHV), as well as integrate Health ID and Care Receiver ID with the 'Thang Rat' government app in the future to provide comprehensive digital government services.
“The government is committed to advancing public services through digital technology, emphasizing convenience for the public alongside personal data protection. The Caregiver service on Mor Prom is another tool that helps elderly and vulnerable groups access health services more easily through properly verified and secure caregivers,” she said.
As the Caregiver service is still in the pilot phase, the public is advised to follow announcements from the Ministry of Public Health, the Mor Prom app, and their respective healthcare facilities about available locations and services. Service availability may vary by hospital depending on system readiness and service capacity.