The Ministry of Public Health issued a statement explaining discrepancies in the "Mor Prom" app data, confirming they stem from data entry errors and human mistakes. The ministry is expediting a KPI review and addressing all complaints.
On 31 July 2026 GMT+7, Dr. Ekachai Piansiriwatchara and Dr. Sophon Iamsirithavorn, Deputy Permanent Secretaries of the Ministry of Public Health, along with the public health doctors of Roi Et and Pathum Thani provinces, held a joint press conference. They clarified concerns about discrepancies between medical treatment data in the "Mor Prom" application and actual patient records. Their investigation into complaints in Roi Et and Pathum Thani found the main cause to be human error by staff, such as similar names of actual service recipients and incomplete data entry in the proactive health screening project. They confirmed the "Mor Prom" app system itself was not at fault, and there were no cases of drug reimbursement fraud or identity misuse. Corrections have been made and complainants have been informed.
Dr. Sophon revealed that about 13,000 complaints have been received. A joint task force with the National Health Security Office (NHSO) is working to complete verification within 1–2 weeks. The causes are assessed as mainly threefold: human error, KPIs that may pressure staff (which the ministry is reviewing to retain only essential metrics), and mistakes in data entry for reimbursement. He emphasized that the "Mor Prom" app has high cybersecurity standards and strictly complies with the Personal Data Protection Act (PDPA). The system prioritizes citizen privacy and is open to all complaints to improve its efficiency.