Supamas expresses concern over the trend of '11-line' liposuction and orders the Office of the Consumer Protection Board (OCPB) to inspect beauty clinics, emphasizing that advertised prices must be the actual prices paid by consumers. Tags: [consumer protection, liposuction, beauty clinics, pricing transparency, OCPB]
On 6 Aug 2026 GMT+7, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister's Office and overseer of the Office of the Consumer Protection Board (OCPB), revealed a consumer complaint against a beauty clinic. The consumer underwent abdominal liposuction designed to create muscle grooves known as the '11-line.' The procedure was advertised on social media at 33,999 baht, but on the surgery day, additional charges brought the total to 70,000 baht. Moreover, the results were unsatisfactory, sparking criticism over misleading services.Tags: [consumer complaint, liposuction, social media advertising, pricing dispute, OCPB]
Ms. Supamas stated that she is continuing the policy of Prime Minister Anutin Charnvirakul, who urges all agencies to protect citizens' rights in purchasing goods and services—especially in the rapidly growing beauty service sector accessible via online media. She has ordered the OCPB to investigate the matter within its jurisdiction and coordinate with the Department of Health Service Support (which oversees hospital standards) and the Medical Council (which oversees medical professional standards) to ensure comprehensive assistance for victims.Tags: [government policy, consumer protection, beauty services, health standards, inter-agency coordination]
"I am concerned about consumers who decide to use beauty services advertised online. The advertised price must be the actual amount consumers pay. If an advertised price differs significantly from the final charges, consumers are disadvantaged before service even begins. Another issue is consumers signing documents disclaiming guaranteed results or containing clauses that may prevent them from exercising their rights. If such conditions are unfair or exploit consumers, the OCPB will investigate impartially under the law," said Ms. Supamas.Tags: [consumer rights, advertising fairness, contractual terms, OCPB enforcement]
Currently, the affected consumer has filed a complaint with the OCPB. The board will summon involved parties to clarify facts and proceed according to legal procedures.Tags: [consumer complaint, legal process, OCPB investigation]
Additionally, the OCPB has elevated regulatory oversight of beauty service contracts by requiring businesses to clearly disclose key details before service. These include the list of procedures or treatments, total costs and fees, payment terms, rights to cancel or modify services, the performing physician’s name, professional license number, and other necessary information. This transparency helps consumers make informed decisions and prevents unfair contract terms.Tags: [regulation, contract transparency, beauty services, consumer decision-making]
Ms. Supamas emphasized that consumer protection must go hand in hand with raising standards among honest businesses. The OCPB will continue to monitor service provision, pricing, and contractual conditions in the beauty sector to prevent unfair practices and exploitative terms. The agency also promotes accurate, transparent, and verifiable information disclosure to build public trust and elevate national beauty service standards.Tags: [consumer protection, business standards, regulatory oversight, transparency, trust building]
"I urge the public to inquire about total prices in writing before choosing beauty services, thoroughly read all contracts and consent forms before signing, and keep advertisements, receipts, and contracts as evidence. Beauty should not come at the cost of risk, and advertised prices must be the prices paid. If you encounter false advertising, unfair extra charges, or coercive contract terms, you can report to the OCPB hotline 1166," Ms. Supamas said.Tags: [consumer advice, contract review, evidence retention, complaint hotline]
