Supamas led the OCPB in discussions with the Ombudsman to advance five urgent agendas, close legal loopholes, and accelerate consumer relief nationwide, emphasizing that consumers will not have to fight alone.
On 24 August 2026, Supamas Isarapakdi, Minister attached to the Prime Minister's Office and overseeing the Office of the Consumer Protection Board (OCPB), met with Thongsak Saichue, Ombudsman, at the 9th-floor reception room of the Ombudsman’s Office. The meeting aimed to integrate consumer protection and relief efforts, urgently address online fraud, and follow up on the Ombudsman's recommendations to the Cabinet. Present were Pradermchai Boonchulaeo, advisor to the minister; Ronarak Pulpipat, Secretary-General of the OCPB; Songsiri Chumphon, government inspector; Sarun Rakpao, Deputy Secretary-General of the OCPB; Tachanan Wongpan, Director of Public-Private Coordination; and Pathavee Yaoluk, Director of Regional and Local Consumer Protection.
This discussion supports the policy of Prime Minister and Interior Minister Anutin Charnvirakul, directing government agencies to coordinate efforts to reduce public hardship. It also follows the Cabinet resolution on 5 May 2026 designating the OCPB as the lead agency to implement integrated consumer protection and relief in collaboration with relevant agencies. Supamas instructed the OCPB to monitor from the outset, including advertising, contracts, labeling, unsafe products, direct sales, and particularly online fraud.
The meeting established a joint working mechanism covering monitoring, complaint reception, investigation, law enforcement, and damage relief, focusing on five key issues:
1) Cyber threats and technology-related crime.
2) Processed meat products and health product surveillance.
3) Safe agricultural products and organic agricultural goods.
4) Safety of student transport vehicles.
5) Safety of non-regular passenger vehicles.
Meanwhile, Supamas assigned Pradermchai to oversee policy-level coordination and tasked the OCPB with establishing a coordination team with the Ombudsman’s Office to track progress on all five issues and connect directly with responsible agencies to ensure no citizen concerns fall through the cracks.
"Consumer protection must go beyond merely receiving complaints and passing them on. Victims deserve prompt, fair, and verifiable relief. Online threats affect Thai people of all ages, so we must unify agencies to work as one system, close gaps, and never leave consumers to fight alone. I thank the Ombudsman for systematically voicing the public’s concerns," Supamas said.
The Ombudsman stated that this cooperation will help push systemic recommendations into practice and reduce regulatory gaps, while Ronarak confirmed the OCPB’s readiness to investigate, enforce laws, and coordinate fully with related agencies.
If consumers are deceived by online ads, exploited by unfair contracts, encounter misleading labels, or suffer harm from unsafe products, they should preserve advertisements, conversations, receipts, and payment evidence before filing complaints via the OCPB hotline 1166, the OCPB Connect app, or the official website.http://www.ocpb.go.thOr through provincial Damrongtham centers nationwide.