“Supamas” referred the case to the Office of the Consumer Protection Board (OCPB) for mediation, successfully resolving the case of a new electric vehicle whose left front alloy wheel cracked while driving after just two days of use. The company agreed to replace all parts free of charge, and the complainant will not incur any costs according to the agreement. Tags: [consumer protection, electric vehicle, product defect, mediation, auto repair, OCPB]
On 17 Sep 2026 GMT+7, Ms. Supamas Isarapakdi, Minister attached to the Prime Minister’s Office and supervisor of the Office of the Consumer Protection Board (OCPB), announced the successful assistance to a consumer who purchased an electric vehicle that experienced a cracked alloy wheel after only two days of use. The OCPB invited the manufacturer, distributor, and seller to jointly negotiate with the complainant, resulting in an agreement for the company to replace parts and inspect the vehicle at no cost. The complainant accepted the agreement and agreed to withdraw the complaint, with a directive to monitor the remedial process until completion.Tags: [consumer protection, electric vehicle, negotiation, government official, product defect, dispute resolution]
Ms. Supamas stated that this action aligns with the government’s policy under Prime Minister Anutin Charnvirakul, which emphasizes consumer protection and cooperation among relevant agencies. She aims for the OCPB to be a reliable resource for the public, assisting when problems arise from purchasing goods or services, and coordinating with businesses to resolve issues fairly.Tags: [government policy, consumer rights, interagency cooperation, OCPB, dispute resolution]
In this case, the complainant purchased an electric vehicle of a certain brand. Only two days after receiving the vehicle, the left front alloy wheel cracked while driving, causing a tire leak and damage. The complainant filed a complaint with the OCPB seeking fairness. The OCPB referred the case to the Subcommittee on Consumer Complaint Mediation No. 3 (Labeling) to hear all parties, clarify facts, inform them of their rights and relevant laws, and negotiate a joint solution.Tags: [consumer complaint, electric vehicle defect, mediation committee, consumer rights, product safety]
As a result of the mediation, the three companies agreed to replace the alloy wheel, tire, and brake caliper assembly, and to inspect the electric vehicle to ensure it could be used normally. The complainant would incur no expenses under the agreement, leading to the dispute’s resolution between the parties.Tags: [settlement, part replacement, vehicle inspection, dispute resolution, consumer protection]
Ms. Supamas instructed Mr. Ronarong Poonpipat, Secretary-General of the Consumer Protection Board, to monitor the three companies’ full compliance with the agreement, including part replacements and vehicle inspection, to ensure the consumer’s problem is completely and properly resolved as agreed.Tags: [government oversight, compliance monitoring, consumer protection, OCPB enforcement]
“Consumers who buy new cars expect to receive vehicles of quality and safe to use. When problems arise, it is the OCPB’s duty to help ensure fairness for the public. In this case, we brought all relevant parties together to negotiate a solution, ensuring the consumer pays no costs. We also emphasized monitoring the implementation until completion so that the mediation results lead to a full and proper resolution for the consumer,” Ms. Supamas said.Tags: [consumer expectations, product quality, dispute mediation, consumer rights, OCPB role]