The Ministry of Finance is closely monitoring the Thai Airways crisis, accelerating the clearance of the luggage backlog and adjusting flight plans to restore confidence, confirming that arriving passengers are now receiving their baggage fully and completely—100%—at the baggage claim.
On 1 Oct 2026 GMT+7, reporters reported that following the turmoil and service crisis at the national airline, Thai Airways Public Company Limited, which has faced flight delays, cancellations, and an accumulating baggage backlog crisis causing widespread inconvenience to both Thai and international passengers, the Ministry of Finance, as the major shareholder, has closely tracked the problem-solving efforts to expedite service recovery and restore user confidence as quickly as possible.
Regarding the latest progress, flight operations are showing signs of improvement. Currently, 196 flights are operating out of a total of 230, reflecting about a 15% cancellation rate to adjust the flight schedule. Meanwhile, punctuality statistics have clearly improved, with 81% of outbound flights departing on time and arriving flights achieving a punctuality rate as high as 90%. Cargo transport services continue operating normally without cancellations.
Concerning baggage handling, arriving passengers are now able to collect their luggage at the claim points completely and in full, achieving 100% resolution. The backlog from 26 September has been fully dispatched and cleared. For baggage from 27 September, passengers are gradually arriving to claim it, leaving about 2,200 items still pending from 27–28 September. Additionally, approximately 7,000 pieces of transfer baggage are awaiting transport. The airline is intensifying sorting and coordinating delivery to destinations via Thai Airways' flights and partner airlines to expedite the process.
Although the turmoil has impacted the airline’s image and many passengers, the rapid mobilization to clear the baggage backlog alongside restoring on-time flight rates to over 80-90% is a crucial positive sign in resolving this crisis for Thai Airways. If the transfer baggage system is fully cleared as planned, it is expected to accelerate restoring passenger confidence in travel and return services to normal soon.
