The government warns about online harassment and bullying via LINE OpenChat, especially among children and youth. Victims are advised to collect evidence and report to the police immediately without waiting for the platform to intervene. The government stresses the need to stop sharing information that publicly shames victims repeatedly.
On 11 Nov 2026 GMT+7, Ms. Lalida Pertwiwatthana, Deputy Spokesperson of the Office of the Prime Minister, stated that the government prioritizes protecting citizens from online harassment and bullying, especially children and youth. This follows a warning by Ms. Nan Boonthida Somchai, Deputy Minister of Digital Economy and Society, about youths using LINE OpenChat to attack others' personal information. She called on parents to closely supervise their children's online use, emphasizing that online bullying is a serious issue and victims should not face it alone.
Ms. Lalida advised that those harassed or threatened via LINE OpenChat should avoid responding with harsh words. If safe, victims should collect evidence such as screenshots, messages, account names, group links, and timestamps before blocking, reporting, or leaving the group to aid investigations. If the behavior may constitute a criminal offense, victims can immediately report to police without waiting for the platform to act first.
Reporting issues on LINE involves requesting the platform to review content under its terms of service, which differs from filing a legal criminal complaint. Users can long-press problematic messages to select “Report” with a reason and submit, or report entire chat rooms via settings. However, if there are threats or imminent danger, victims should seek help from guardians or authorities immediately without waiting to gather full evidence.
Additionally, the government and the Ministry of Digital Economy and Society urge the public to stop sharing screenshots, names, faces, schools, or personal information of children and youth to shame or identify them, as this may violate rights and cause further harm. Instead, such evidence should be sent directly to platforms or authorities. Parents are encouraged to discuss online use with their children, teach respect for others’ rights, and listen with understanding without blame or criticism.
Ms. Lalida added that determining wrongdoing requires case-by-case examination of facts and circumstances and should not assume all participants in the same chat room are offenders. Especially with children and youth, their rights, age, and relevant laws must be considered to ensure fairness to all parties.
“The government emphasizes that victims of online harassment should not face problems alone. They should promptly seek help from trusted adults or officials, safely collect evidence as much as possible, and everyone should stop sharing information to shame others—especially children and youth—because assistance must not cause further harm,” Ms. Lalida said.