Miracle Lounge issued a statement expressing deep apologies and imposing severe disciplinary action on an employee who secretly filmed Tim Pita and Koi Arachaporn. The company stressed that this violated privacy and denied any knowledge or authorization of such conduct.
On 14 Feb 2026 GMT+7, Miracle Lounge's Facebook page posted a message addressing customers and valued patrons.
In light of recent reports circulating on social media and other channels regarding an incident inside Miracle Lounge's reception area, the company clarified that it learned of this information through the media, just like everyone else, and does not take the matter lightly.
The company prioritizes customer privacy, enforcing strict policies that forbid employees from taking, recording, or sharing any images or information of customers. This aligns with the Personal Data Protection Act (PDPA) and professional ethical standards in service delivery.
Regarding the incident, the company stated that it was a personal act clearly violating company policies and regulations, without the company's knowledge or permission. A thorough investigation is underway, and the involved employee will face severe disciplinary action without exception according to company rules.
The company sincerely apologizes for the incident, which may affect customers' trust and peace of mind. It assures that it will tighten employee oversight, reinforce privacy policy communication, and enhance internal controls to prevent such incidents from recurring.
Miracle Lounge remains committed to maintaining the highest standards of service, privacy, and customer safety, and hopes to continue earning the trust of all customers.
Respectfully yours,
Miracle Lounge Company