Suvarnabhumi Airport issued an apology to passengers regarding the controversy over an X-ray staff member's inappropriate speech. The airport is taking urgent steps to rectify and improve services immediately, noting that repeated offenses will be handled according to procedures.
On 24 Feb 2026, a Facebook user posted comments about the X-ray baggage staff at Suvarnabhumi Airport, saying that many of them are harsh and questioning why there isn't better training on communication and emotional control. The user added that even they dislike encountering poor service staff when traveling abroad, so others likely feel the same.
After the post was widely shared, many people commented, including remarks such as: "Finally, someone addresses this issue," "Stern faces seem to be the norm," "Since X-ray points deal with security, overly friendly staff might be inappropriate, but rude or unpleasant speech isn’t acceptable," among others.
. Suvarnabhumi Airport’s official Facebook page issued a statement regarding complaints made on social media on 23 Feb 2026 about inappropriate language and behavior by staff at the baggage X-ray checkpoint at Suvarnabhumi Airport.
The airport apologizes to all passengers for the incident, acknowledging the issue and listening to all passenger feedback. They will use all suggestions to improve staff service to be polite, courteous, and to communicate clearly.
Currently, the airport has instructed the security company responsible for the baggage X-ray checkpoint to correct and enhance service effectiveness. The company is required to hold discussions with all staff before daily shifts, emphasizing readiness to perform duties politely and orderly while providing accurate and appropriate passenger information. In addition, the airport has requested the company to conduct additional customer service training to further develop personnel and improve service quality. Should inappropriate conduct continue, the airport will proceed with relevant measures and review oversight policies.
The airport once again apologizes for the incident and has gathered all feedback to use for ongoing service improvements.