Illustrative image from archives or file.
A well-known noodle shop clarified a service controversy involving a staff member serving the wrong dish. The shop confirmed it did not serve the incorrect food to other customers, admitted the mistake, issued a warning, and will enforce stricter staff oversight to prevent similar incidents.
On 22 May 2026, reporters noted that the Facebook page "Hachiban Ramen Thailand" or Noodle Number 8 Hachiban posted a statement addressing the recent online controversy. It noted that following reports of service issues at the Siam Center branch on 9 May 2026, the company took the matter seriously and conducted a thorough investigation with all parties involved.
The company explained that the incident resulted from a miscommunication during staff duties. Upon learning of the error, the employee promptly apologized to the customer and served the correct dish immediately. The company emphasized that the incorrect dish was retrieved and was not served to any other customer.
The company firmly reaffirmed its top priority on "cleanliness and hygiene standards," which it has strictly adhered to as policy over time, stating:
"In cases of serving the wrong dish, staff must prepare and serve a new correct dish to the customer and must never serve food that has already been served to another customer."
The company expressed deep regret over the incident and has taken immediate action to reprimand and strictly enforce operational standards among staff to prevent such occurrences in the future.
The company welcomes all feedback and suggestions and will use them to improve service, maintain quality standards, and build trust and confidence among all customers going forward.