Identity Verification for G-Wallet App: What to Do If Facial Scan Fails — Check Solutions Here

Get ready before registering for "Thai Chuay Thai Plus" If your G-Wallet app facial scan fails, what should you do? Check the solutions here.

Progress update The "Thai Chuay Thai Plus 60/40" project aims to ease the cost of living for the public with a budget of 175.7 billion baht from the 400 billion baht loan decree. "Ekniti Nitithanprapas," Deputy Prime Minister and Finance Minister, the project owner, revealed that 43 million people are eligible, including 13.18 million State Welfare Card holders and 30 million general public registrants for the 60/40 program.

Everyone will receive assistance of 1,000 baht per month for 4 months, totaling 4,000 baht, from 1 June to 30 September 2026. State Welfare Card holders do not need to re-register, but the general public must register via the Krungthai Bank’s G-Wallet app.

Timeline for the Thai Chuay Thai Plus registration project

The general public is scheduled to register for the "Thai Chuay Thai Plus (60/40)" program via the G-Wallet app from 25 to 29 May 2026, between 06:00 and 22:00.

Eligibility criteria for Thai Chuay Thai Plus (60/40) registration

1. Must be a Thai national.
2. Must be at least 18 years old on the registration day.
3. Must possess a national ID card.
4. Must not have had rights suspended or been required to repay funds in government projects such as: (1) Co-Payment Project (2) Co-Payment Phase 2 (3) Co-Payment Phase 3 (4) Co-Payment Phase 4 (5) Co-Payment Phase 5 and (6) Co-Payment Plus Project.
5. Must not hold a State Welfare Card according to the Ministry of Finance database as of 18 May 2026.

Steps for registering for the Thai Chuay Thai Plus (60/40) project

Registration is open from 25 to 29 May 2026 (06:00 - 22:00) until 30 million spots are filled or until the last registration day on 29 May 2026, whichever comes first.

• Those who previously used the Co-Payment Plus project must confirm their eligibility to join the Thai Chuay Thai Plus (60/40) via the G-Wallet app.

• Those who have never used Co-Payment Plus must register for Thai Chuay Thai Plus (60/40) through the G-Wallet app. Upon completion, they will receive confirmation or denial messages via the app or SMS.
  . (Note: appears as a fragment; no translation)
  
  To prevent misuse of identity, recipients must verify their identity as required by the Thai Chuay Thai Plus (60/40) project. Verification must be done with a national ID card at Krungthai Bank branches or ATMs featuring the Confirm ID symbol, except those who have already verified their ID with other state projects or through Krungthai Bank channels.
  
  

  How to download and verify identity on the G-Wallet app to prepare for Thai Chuay Thai Plus registration

  
  

  
  
  

  If your G-Wallet app facial scan fails, what should you do? Check the solutions here.

  
  

  Facial scan failure may result from several causes.
  
  1. Obstructions on the face make it unclear, such as wearing hats, glasses, or face masks. It is recommended to remove these before scanning again.
  2. Too much or too little light during scanning can cause unclear facial images. It is advised to change location to a well-lit area that is neither too bright nor too dark.
  3. Face is too far from the phone. Adjust the distance to clearly capture the face at an appropriate range.
  
  If these recommendations do not help and facial scanning still fails, there are two alternative verification methods.
  
  1. Use your ID card and facial scan to verify identity at Krungthai Bank ATMs.
  2. Visit any Krungthai Bank branch during business hours. Some branches, especially those in shopping malls, may be open on holidays. You can call the branch directly or contact Krungthai Bank at 02-111-1111.

Source: Thai Chuay Thai Plus