How to Fix G-Wallet Identity Verification Failure with Face Scan Issues: Latest Update 2026

"Thai Chua Thai Plus" How to fix G-Wallet (Paotang) identity verification failures, including cases of failed face scan, mismatched information, missing OTP, app freezes, or system issues.

Progress update "Thai Chua Thai Plus 60/40" project To alleviate the cost of living burden, a budget of 175.7 billion baht from the 400 billion baht loan decree is allocated. "Aekniti Nitithanprapas," Deputy Prime Minister and Finance Minister and project owner, revealed that 43 million people are eligible, divided into 13.18 million state welfare cardholders and 30 million general public registered for the 60/40 benefit. Each will receive 1,000 baht monthly for 4 months, totaling 4,000 baht from 1 June to 30 September 2026. State welfare cardholders do not need to re-register, but the general public must register via Krung Thai Bank's Paotang app.

Registration timeline for Thai Chua Thai Plus project

General public registration for the "Thai Chua Thai Plus (60/40)" project via the Paotang app starts from 25 to 29 May 2026, between 06:00 and 22:00.

Eligibility criteria for Thai Chua Thai Plus (60/40) registration

1. Must be a Thai national
2. Must be at least 18 years old on the registration day
3. Must have a national ID card
4. Must not have had rights suspended or funds reclaimed by the Fiscal Policy Office in state projects, including all phases of the 'Khon La Khrueng' (Half-Half) program and 'Khon La Khrueng Plus'.
5. Must not be a state welfare cardholder according to the Ministry of Finance database as of 18 May 2026.

Steps to register for Thai Chua Thai Plus (60/40) project

Registration is open from 25 to 29 May 2026 (06:00–22:00) until 30 million rights are filled or the deadline is reached, whichever comes first.

Those who previously used the 'Khon La Khrueng Plus' program must verify their rights to join the Thai Chua Thai Plus (60/40) program via the Paotang app.

Those who have never used 'Khon La Khrueng Plus' must register through the Paotang app. Upon completion, they will receive confirmation or denial of rights via the app or SMS.

To prevent identity misuse, beneficiaries must verify their identity with their national ID card through Krung Thai Bank branches or ATMs with the 'Confirm ID' symbol, unless they have previously verified their ID with other state programs or through Krung Thai Bank.

How to download and verify identity on the "Paotang" app to prepare for Thai Chua Thai Plus registration.

How to fix G-Wallet (Paotang) identity verification failure.

1. If face scan fails
  

• Insufficient light: move to a brighter place to improve facial visibility.
• Wearing glasses or mask: remove glasses or face mask.
• Incorrect camera angle: hold the phone at eye level.
  
  
  2. If data does not match
   
• Check your first and last name.
• Verify your ID card number.
  
  
  If OTP does not arrive,
  
  
  
• Check your mobile signal; internet connection may be unstable or disrupted.
• Restart your phone.
• Ensure the registered phone number matches the one entered.
  
  
  If the app freezes or system issues occur,
  
  
  
• Update the app to the latest version. Currently, Paotang supports Android 10.0 or higher and iOS 15.0 or higher.
  
  
• Try again later. High user traffic can cause temporary system disruptions.
  
  
  
  5. Verify identity at Krung Thai Bank branches or gray-colored Krung Thai ATMs.
  
• Verify identity at Krung Thai Bank
• Bring your original national ID card to any Krung Thai Bank branch to verify identity with staff.
• Verify identity at Krung Thai Bank gray ATMs
• Select the "Transactions with ID card" menu.
• Choose "Identity verification service."
• Press "Acknowledge and confirm" that you are the card owner.
• Select "Consent" to disclose information.
• Insert your ID card and wait about 30 seconds.
• Remove the card, then reopen the Paotang app; the system will confirm verification.

Reference: Thai Chua Thai Plus