Krungthai Bank explained the case where many people queued to resolve issues with the 'Pao Tang' app face scan failing and identity verification not working, caused by intermittent disruptions in the Department of Provincial Administration's ID card data system, while the Department confirmed the system has returned to normal operation.
Following reports of crowds queuing at Krungthai Bank service points to fix the 'Pao Tang' app face scan failures and identity verification issues, hoping to register for the 'Thai Chuey Thai Plus' program to receive 4,000 baht aid, as previously reported,Read news: Long lines crowd Krungthai Bank to fix 'Pao Tang' app face scan failures and identity verification issues)
Most recently, on 24 May 2026, Krungthai Bank explained that reports of some people experiencing problems with the 'Pao Tang' app face scan failures and identity verification issues stem from intermittent disruptions in the Department of Provincial Administration (DOPA) ID card data system. "Pao Tang" This disruption has affected identity verification services across all banks, potentially causing longer-than-usual service times at some branches.
However, earlier on 20 May 2026,the Department of Provincial Administrationissued a statement clarifying the spread of messages on social media claiming that "the DOPA system crashed" and that people nationwide could not verify their identity to open bank or securities accounts for up to two days.
The Department clarified that the civil registration and main ID card systems continued to operate normally both domestically and internationally during this time. The issue arose from a cybersecurity upgrade implemented on 19 May 2026, which caused instability in the smart card reader program used for cross-agency data verification at times.
The Department of Provincial Administration confirmed that as of 20 May 2026 at 17:28 GMT+7, the system had fully returned to normal operation.