Gelato shop "Parameter" issued an apology regarding a customer who bit into a glass shard, causing a tongue injury with bleeding. The shop has committed to covering medical expenses and monitoring the customer's condition continuously.
On 21 Jul 2026 GMT+7, a Facebook user shared an experience at a well-known gelato shop, claiming to have bought a nut-flavored ice cream. While chewing, they felt an unusual hardness and found their tongue bleeding. Upon spitting it out, they discovered a shard of glass about the size of a nut, some of which they accidentally swallowed, as previously reported.
Recently, the Facebook page "Parameter" for the gelato shop issued a statement addressing the customer's accident during service. It noted the incident's circulation on social media concerning a customer injured by glass shards while at PARAMETER.
PARAMETER sincerely expressed regret and apologized to the customer for the incident. They acknowledged that the event affected the customer's feelings and trust, which the shop regards with utmost importance.
Immediately after learning of the incident, management and staff provided full assistance to the customer, advising medical examination, covering all related expenses, and continuing to monitor the customer's condition.
Furthermore, after the incident and social media disclosures, staff contacted the customer to listen to their feedback and offered further support if any assistance was still needed.
Meanwhile, PARAMETER has reviewed and upgraded safety protocols at every stage of service, including handling glass containers, pre-serving inspections, reviewing operational standards, and staff training to prevent similar incidents.
This incident is an important lesson for us and motivates PARAMETER to elevate customer care and safety standards further.
We sincerely welcome all feedback in every case and thank all customers for their trust and valuable suggestions.
PARAMETER will demonstrate our responsibility through ongoing improvements to ensure all customers have confidence each time they visit us.
After the post was shared widely, many people commented on it.
Source: Facebook page PARAMETER