Summary of Drama Involving Loud Italian Teen Gang on BTS, Thai Woman Insulted, Tour Company Apologizes

Summary of drama involving a gang of Italian teenagers being loud on the BTS, a Thai woman asked them to lower their voices but was insulted with profanity. The social media backlash targeted the Italian Embassy's page, forcing it to disable comments. Recently, the tour company issued an apology.

Thai woman warns noisy Italian teenagers on BTS

It became a heated drama online after a Thai woman posted a video clip from the BTS Skytrain where she warned a group of teenagers, believed to be Italian, for being loud on the train. They responded with rude behavior, which upset many Thai netizens.Read more: Heated drama "Italian teen gang" loud on BTS, Thai woman warns but is insulted with family curses)

Drama over clip of noisy Italian teen gang on BTS

• The incident began yesterday (23 July 2026) at about 7:00 p.m. when a Thai woman posted a clip from the BTS Skytrain near Sala Daeng station. She suddenly heard loud noise from outside the carriage even though the train had not stopped. Even with headphones on, she could hear clearly. When the train stopped, a large group of foreign youths entered, playing loudly and disturbing all passengers.
• She warned them in English, "Could you please be quiet?" but the group responded with rude insults, cursing her parents, showing obscene gestures, and laughing mockingly.
• Meanwhile, another group of girls approached to apologize. The video owner said she was not angry with them because they did nothing wrong, only wanting them to ask their friends to lower their voices.
• When the group reached their stop, some youths told the video owner to go to hospital, insulted her parents, and used various derogatory words.
• After the clip was shared, many netizens expressed dissatisfaction and criticized the inappropriate behavior of the foreign youths. The clip went viral, with many emphasizing the importance of etiquette in public spaces.

Thai social media detectives investigate

• Thai netizens later investigated and found information suggesting the youths were students from a high school in Italy attending a cultural exchange program in Thailand.

Social media backlash targets Italian Embassy's page

• Many netizens filed complaints on the Facebook page of the Italian Embassy in Thailand, requesting an investigation into the behavior.
• As of 8:00 p.m. (24 July 2026), no response was seen on the Embassy of Italy in Bangkok's Facebook page despite many complaints. The embassy later disabled comments on the post to prevent further remarks.

Tour company issues apology

• Recently, the tour agency and program organizer released a statement apologizing for the brief incident, which they said damaged the image and did not reflect the values the company has upheld and promoted for many years.
• Many of the youths in the clip are minors who came to participate in the study tour to experience new cultures. Their excitement led to reckless behavior beyond acceptable limits. The company emphasized that the actions of a few individuals do not reflect its values or the behavior of most students.
• At the end, the company stressed respect and appreciation for Thailand and its people and reaffirmed its commitment to promoting travel based on cultural exchange, mutual respect, and personal responsibility.