The Italian Embassy released a video featuring a representative of the Italian teen group apologizing to the Thai people, acknowledging their behavior on the BTS was inappropriate, and announcing plans to return home as soon as possible, asking for forgiveness from the Thai public.
Following a heated online controversy, a Thai woman posted a clip showing an incident on the BTS skytrain where she confronted a group of noisy Italian teenagers, only to receive rude responses, which caused considerable dissatisfaction among Thai social media users.Read more: Summary of the Italian teen gang's loud behavior on BTS, including rude insults toward a Thai woman and an apology statement from the tour company.)
Most recently, on 25 Jul 2026 GMT+7, the Facebook pageEmbassy of Italy in Bangkokof the Italian Embassy in Thailand posted a video of a representative from the viral Italian group expressing apologies to the Thai people and Thailand for the misconduct on the BTS, emphasizing that the behavior was unacceptable.
They stressed that they do not support such behavior by the students involved, and those students will return to Italy as soon as possible, kindly asking for forgiveness.
Information from the Facebook page Embassy of Italy in Bangkok