The Ministry of Public Health explains the issue concerning data in the app "Mor Prom" not matching actual service received, revealing system checks confirm normal operation and that two channels for reporting have been opened
Following a case on FacebookDrama-addictposted images with the message, "Someone is abusing health service rights; how should we respond when found through Mor Prom? I think this is abnormal, accessing others' data and using their rights. Some people have gone to the doctor and received medication on behalf of others multiple times."
I saw a friend share a post saying they checked their health records on Mor Prom and found someone else had used their rights to access services. So I checked mine and found that someone had used my rights to receive services at the hospital three times over three years, undergoing tumor examinations that I never had at that hospital. Also, I have health insurance taken after those visits that covers critical illness. If the insurance is voided, that would be unfortunate."
Recently, Dr. Sophon Iamsirithaworn, Deputy Permanent Secretary of Public Health, commented on public concerns about the "Mor Prom" application showing treatment histories inconsistent with actual visits and worries about medical rights abuse, saying the Ministry of Public Health takes this seriously and has initiated an immediate investigation.
The Ministry has a policy to return health data to citizens through the MOPH PHR system, the electronic health record in the Mor Prom app, which is a platform for receiving, recording, and displaying individuals' health service histories from various providers. It allows users to verify which agency recorded or imported the data and who entered it. Through MOPH PHR, people can view their own treatment records for personal health monitoring and to verify the accuracy of service data.
After receiving reports, the Ministry examined the Mor Prom app and all data linkage processes, finding the app and data transmission systems functioning normally without errors. The data displayed matches what is received from service units. Cases where citizens find discrepancies with actual services are currently under joint investigation with relevant providers to identify causes, correct data, and improve procedures for greater accuracy.
However, if citizens find any treatment history or service entries that are inaccurate, they can report and request corrections at
1. The hospital or service unit listed in the record, or the provincial public health office
2. The Mor Prom system itself, where the Ministry and service units are ready to verify and promptly correct the data.
This ensures citizens can trust their health data is accurate and secure, providing transparent, verifiable health data returns, managed with technological security standards and in compliance with the Personal Data Protection Act (PDPA).