Suspicious activities involving 'fake claims and data entry' have been confirmed by high-level sources who say the 'Mor Prom' system helps detect errors, revealing the hidden practice of outpatient identity fraud. They point out that opening the entire system's data would expose fraudulent claim networks embedded throughout Thailand's healthcare system.
On 25 Jul 2026 GMT+7, a Facebook user named Haru Sk posted that after hearing news about recent deaths and health issues, they discussed COVID-19 vaccinations with friends and checked their vaccine history in the Mor Prom app. Shockingly, they found medical treatment records at a hospital in Pathum Thani province during Jan–Feb, despite never having visited that hospital. They had only once had a volunteer health worker check their stool sample and never received medication or treatment there, yet two claims were made under their name. They wondered who used their medical rights and whose treatment data appeared in the system. Notably, the recorded height did not match their real height, raising suspicion that the patient data recorded was not theirs. Another issue was who received medication if the hospital dispensed drugs.
Meanwhile, other citizens checking their medical treatment records in the Mor Prom app found histories of treatment at community health centers they had never visited, with app data not matching their true personal information.
Most recently, on 27 Jul 2026 GMT+7, a pharmacist from a drugstore in Nonthaburi province downloaded the Mor Prom app to check their own history and discovered a record of sore throat treatment and medication dispensed in Roi Et, despite being in Bangkok at that time.
Dr. Sophon Iamsirithaworn, Deputy Permanent Secretary of the Ministry of Public Health, said the ministry is not taking the matter lightly and has launched an immediate investigation. There is a policy to return health data to citizens through the MOPH PHR system or electronic health records in the Mor Prom application, which serves as a platform to receive, record, and display citizens' health service histories from service units.
Thairath Online's special investigative team consulted a high-level source involved in developing the Mor Prom application, who said the recent incidents likely do not stem from problems with the Mor Prom system itself, which is relatively stable and includes digital footprints ensuring transparency. Previously, citizens could not see what healthcare facilities were doing, so seeing this information now is surprising. Errors may come from staff mistakenly or intentionally entering data for certain purposes.
Regarding suspicious 'fake claims,' these involve submitting data to claim budgets from the NHSO without patients actually receiving services. The Mor Prom system displays these claims, elevating transparency. Therefore, citizens need a Health ID for verification. The NHSO must clarify whether payments were made at service units and how, since fake claims indicate issues with the auditing system.
Annually, about 300 million transactions occur involving approximately 200 million outpatient visits where patients receive medication and return home. The NHSO lacks strict audit systems, but with Mor Prom, patient data flows to the data hub and back to the app. Ideally, all public hospitals should join this system so patients can verify records, ensuring transparency through confirmed audits.
Another suspicious aspect is that patients must verify identity by inserting their ID card, after which healthcare staff can access their information. Sometimes, password entry using the patient's ID number is involved. This situation calls for forming a committee to investigate the originating healthcare units to find potential vulnerabilities.
Data shows widespread fake claims across various agencies. This is now escalating and may alarm the public because fake claims enter the system. Retrospective audits will reveal who submitted false claims. However, this may discourage some hospitals from joining Mor Prom. The issue is not system failure but that hidden corruption is now exposed, causing resistance from involved agencies.
When asked about common fraud types found via the system, the source said they often involve treatments not requiring complex medication, such as massage or community-based care, to claim reimbursement. Suspicious cases often relate to community health centers like the '7 Angels Innovation Unit,' which became a major fraud scandal involving fake budget claims submitted to the NHSO or Comptroller General's Department.
The source also noted that fake claims or fraudulent reimbursements can occur in any fund, including social security and the gold card scheme. If Mor Prom data were retrospectively opened across all systems, fraudulent behaviors would be more clearly visible.
Regarding the current case, the Ministry of Public Health should establish an investigative committee to determine how patients' names were used without them receiving treatment. The investigation must focus on the originating points. The Mor Prom system clearly reveals where fraud occurs at the source.
